After Sales Services
S3 ID offers a fully comprehensive range of after sales engineering services in support of the specialist products, systems and turn-key solutions supplied by the company.
Firstly, we offer a complete range of installation services from initial work packet planning and project management through to a fully supervised installation service.
We can undertake all aspects of installation work from basic system and sensor installation of to a complete system installation service including full electrical installation works.
We are familiar with all issues associated with carrying out such work in both the on-shore and off-shore environment and work closely with our clients and their subcontractors to optimise the installation process – for example to minimise the manpower, time and bed-space required off-shore.
Commissioning is one of the most critical stages in the life of a system as it is first brought on line and set to work. A smooth professional approach through this phase not only serves to build your users initial confidence but can also be used to help engage them in the process of taking ownership of the system.
Formal training is essential to provide your staff with familiarity and competence in the use of the new system. Training can also significantly improve the levels of acceptance and the effectiveness of newly installed systems.
Accordingly, we offer our clients a full range of training packages from basic system familiarisation and user / operator training to fully comprehensive engineering training for those charged with managing and maintaining the system day to day.
S3 ID can provide training based on either our standard training modules or fully customised training to suit an individual clients needs. In either case, training is generally targeted on three levels:
- User training
- Operator Training
- Engineer and System Management Training
It may be that you already have the right resources in place to fully operate and maintain your new location tracking and mustering systems. However, if not, we can also provide outsourced supervision / system management or even a fully contracted operation service if required.
This service is primarily targeted at providing a service for either the smaller operator on a long term basis or as an interim service for larger operators to manage the transition post commissioning.
To assist our clients in the long-term care and maintenance of systems supplied we also provide a wide range of specialist system support services from online / telephone based support and remote diagnostics to regular scheduled maintenance visits and sensor calibration to ensure optimum system performance. We can also provide a maintained spares service if required, safely storing them ready for any eventuality in our bonded stores. Support is usually provided under an annual support contract with defined levels of service and guaranteed priority response. However, an emergency support service is also available for those without a formal support contract at additional cost.